The health and well-being of our members is a top priority for HMSA. As we continue to respond to the effects of the Maui wildfires, we’re working to make sure you have the information and access to care that you need.
Resources for members
PrescriptionsEarly Refills of Maintenance Medications for Members Affected by Wildfires
To help our members get the medications they need, HMSA will allow early refills of maintenance medication. Submission Clarification Code (SCC) 13 is in production for all lines of business to assist with this early refill override process. Gov. Green’s emergency proclamation allows pharmacists to refill prescriptions for people directly affected by the wildfire disaster with up to a 30-day supply, even when the pharmacist is unable to obtain refill authorization from the prescriber for non-controlled substances.
Members may call our Customer Care line at one of these phone numbers if they have any questions:
- Medicare Part D: 1-855-479-3659
- HMSA QUEST Integration: 1-855-479-3656
- HMSA members who get their health insurance from their employer or buy it on their own: 1-855-298-2491
Behavioral Health CareFree Counseling Services [PDF]
Learn more about resources available to those affected by the Maui wildfires.
Prior AuthorizationSuspension of Prior Authorization Review Requirements for Maui County
Learn more about the suspension of prior authorization review requirements for Maui County.
Resources for Providers
Patient CareResources Available to Assist with Patient Care Due to the Maui Fires
HMSA Providers – Learn how to request access to HHIE’s Community Health Record (Health eNet) portal.